Return policy

Eibach Canada is Northern Performance of Burlington, Ontario. If you are unhappy with a part you bought, or there was an error with your order, it can be returned up to 30 days after the delivery date when it meets the requirements below.

Need to return an item?

To request a Return Merchandise Authorization (RMA), email [email protected] with your order number, what you want to return and why.

Return requirements

• We do not accept items that have been used, modified or installed.
• The product must be in new, original condition and returned in its original packaging.
• Return the product with every accessory, instruction sheet, part and packaging material it was sent with.
• Some special-order items are non-returnable and non-exchangeable.

Returned products must include all original packaging and paperwork and be packed to avoid shipping damage. Refunds and exchanges are processed only after the returned product is received and inspected. Northern Performance does not compensate for damage incurred during a product's installation or use and does not reimburse labour or installation fees under any circumstances.

Items refused, or returned without an RMA issued by Eibach Canada, are subject to a minimum 20% restocking fee.

Allow 3 to 5 business days for the refund once we receive the item, and a further 5 to 7 days for it to show on your statement (times vary by financial institution).

Non-returnable items

Certain items cannot be returned, except under warranty or for a manufacturing defect:

• Special-order items. Once the order has proceeded it cannot be cancelled, exchanged or refunded.
• Used, modified or installed products.
• Items returned new and unused may still incur a restocking fee.

Shipping damage

Inspect the package on arrival. Note any shipping damage and report it to Eibach Canada so we can file a claim with the courier.

If your order arrives damaged you may refuse delivery. Take pictures of the damaged product and contact us at once; we arrange a replacement as soon as possible.

If you find the damage after opening the package, take pictures and contact Eibach Canada. We schedule a pickup and process the replacement as soon as the courier scans the item as picked up. Please repack every item and accessory in the original box for the pickup.

Orders lost in transit

If you do not receive your order and a tracking number was provided, tell us at once. We work with the courier to locate the package; in most cases it is found and delivered within 1 or 2 business days. If the courier confirms the package is lost, we ship a replacement.

Order errors

If the item was not the part ordered, does not match the year, make and model application, or is defective, contact Eibach Canada at once. We review the details and give you the next steps.

Include a picture of the incorrect product when requesting the RMA; it speeds up the exchange.

Shipping costs for returning an incorrect order are the customer's responsibility unless the error was made by Eibach Canada.

Terms of use

Northern Performance owns and operates eibach.ca. Without written authorization you may not modify, copy, reproduce, publish, transmit, distribute, display, perform, transfer, sell or create derivative works from its content.

Accuracy of information

Northern Performance takes reasonable steps to keep the information on this site accurate but does not warrant that it is current, accurate or free of errors, and assumes no responsibility for errors or omissions in product descriptions, fitment, prices and availability.

Northern Performance may correct, modify or update the information on this site at any time without notice, and may cancel an order that cannot be completed or that contains errors.

Prices

Every price on eibach.ca is in Canadian dollars and excludes taxes.

Delivery

Eibach Canada stocks the most popular Eibach parts in Burlington and in-stock items generally ship within one business day; the rest ship from Eibach's warehouse and show their lead time on the product page. We use UPS, FedEx and Canada Post.

In rare cases additional charges are needed before shipment for remote regions, or for parts too big or heavy for our carriers' normal conditions. You are notified before anything ships.